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Season Tickets FAQ’s

How do I buy Shock season tickets?
Click here to buy 2020 Shock season tickets.

I was a Shock and/or Empire Season Ticket Holder. Can I get my same seats?
We will do what we can, but season tickets have been on-sale since November 1st, 2019.  Right now fans can buy unassigned season tickets and request specific locations in the seating preferences box. The Shock ticket team will contact you within 2 business days with your seat assignments.

Why can’t I buy specific seat locations now?
The season tickets you are buying now are not assigned seats. The Shock are working with Spokane Arena to get tickets up and running in the Tickets West system as quickly as possible.

How have 2020 season ticket locations been assigned?

We allocated season ticket orders placed between November 1 and December 1 within the following priority order:

2015 Shock season ticket holders – by time stamp order
Other Shock / Empire season ticket holders – by time stamp order
All other orders – by time stamp order

How can I buy ADA season tickets?
The Spokane Arena is compliant with ADA ticket policies. When you place your unassigned season ticket order, please note that you need ADA seating. A Shock ticket team member will contact you if we need more details.

How many games does the season ticket cover?
The current price covers 7 regular season and 1 home playoff game. If more home playoff games are played, season ticket members will have priority to buy their seats for those games. If the Shock do not host a playoff game, the credit will be applied to your 2021 season tickets renewal.

I would like to sit with a friend. How can I make that happen?
In order to ensure you sit with someone, you should buy the appropriate number of season tickets. If you want your friend to have their own account, you should buy your tickets at the same time and let the Shock ticket team know about your request.

If I buy season tickets and don’t like my seat location can I get a refund?
There are no refunds for season tickets. A Shock ticket team member can help you look at different seating options if you aren’t happy with your assigned location.

Can I use a payment plan?
Currently payment plans are not available. Season ticket members must pay in full at the time of order.  Payment plan options will return for 2021 season tickets.

I have already bought Shock season tickets.  When will I receive them?

Season ticket distribution will begin in late February.  We will send more specific details in January.

What if I have more questions?
Please email tickets@spshock.com and a Shock ticketing team member will reply within 2 business days.